Viscotears Reviews: 200+ Unbiased Customer Reviews Analysed

Reviewed and fact-checked by Alessandro Grenci, Superintendent Pharmacist. Read our editorial policy to see how we create informative, accurate content.

We all love reviews – and no matter what they’re for, in whatever industry, they all have the power to either enforce our view on a specific product or alter our opinion of it. But when it comes to pharmacy products, we must take a lot of care when following review websites. Is the source from an actual customer who has used the product? And is this their subjective view or have they perhaps been incentivised? Most of these websites that sell the product also have a vested interest in increasing sales so the importance of having verified reviews and also a large dataset to ensure the data is not skewed in a way that promotes the product in a way that is not the general opinion. When it comes to medication and your health, you need honesty and trust more than ever.

This isn’t to say that all review websites are bad or negatively biased. It just means that you have to look a little deeper into the reviews to make sure that your decision is the right one for you.

The research

Millions of people in the UK and the world suffer from dry eye symptoms, some very mild and some severe, and finding the right medication is key for managing the symptoms. We have collected and analysed review data from multiple sites, enabling us to give you an accurate view of what customers think of Viscotears Liquid Gel. So, if you’re interested in learning what customers are saying, keep reading.

To get a large enough dataset we will start by discussing Viscotears reviews from multiple websites. Let’s get right to it. For the research we have looked at 4 pharmacy sites where there are multiple customer reviews posted. The following sites were analysed:,, and The total amount of reviews was 248 with the average score on each site as below:


As you can see Viscotears Liquid Gel scores high across the board, all but eBay hitting at least 4.9 out of 5 stars. (eBay still hit 4.8 so it is a very close call and still very highly rated)

What do customers actually say then?

We went through the reviews and here are the key findings summarised:

  • The majority of users gave Viscotears Liquid Gel a 5-star rating
  • Effective in treating dry or irritated eyes
  • Gel consistency is preferred over liquid eye drops due to longer-lasting effects and easier application
  • Many users have been using Viscotears Liquid Gel for years, indicating satisfaction with its performance
  • Users find Viscotears Liquid Gel soothing, and it provides relief for various eye conditions
  • Some customers had difficulty finding Viscotears Liquid Gel in local stores but were happy to purchase it online
  • A few users mentioned that Viscotears Liquid Gel is more cost-effective than alternatives
  • One user mentioned that Viscotears Liquid Gel is not recommended for use while wearing contact lenses

Were there any negative reviews?

In the analysed reviews, there are no explicitly negative reviews about Viscotears Liquid Gel. Most users gave the product a 5-star rating, and even the few who rated it 4 stars still provided generally positive feedback about its effectiveness in treating dry or irritated eyes.

Were there any standout reviews?

While many of the reviews for Viscotears Liquid Gel are positive, a few standout reviews highlight its effectiveness and unique features:

Flora A (★★★★★): Flora mentioned that the gel helps soothe irritation caused by entropion and stays in the eye better than eye drops.

Myla G (★★★★★): Myla appreciated the gel consistency, stating that it made the eye drops more efficient, as the protective film stays on the eye much longer than ordinary eye drops.

Coral S (★★★★★): Coral found Viscotears to be more suitable for her eyes than other products, sharing that an alternative recommended by her optician caused her eyes to sting badly.

These standout reviews emphasise the gel consistency, effectiveness, and overall satisfaction with the product.

Pharmacist opinion

We also asked our superintendent pharmacist, Alessandro, about his reflections on these findings and here is his response:

"I often recommend Viscotears liquid gel to patients as in my experience it is an effective treatment for dry eyes and very few patients experience any negative side effects. Simply put, it is a medication that lives up to its hype and helps treat a common, but annoying condition. With this in mind, I am not surprised by the findings from analysing the customer reviews"

Viscotears FAQ (info extracted from the patient leaflet):

What exactly is Viscotears Liquid Gel?

Viscotears is an eye lubricant medication used to treat dry eyes. This is a common condition in which the eyes do not produce sufficient lubrication to keep them moist and artificial tears such as Viscotears help combat these symptoms, which are often described as stinging, burning or scratchy sensation in your eyes, sensitivity to light, eye redness, and a sensation of having something in your eyes.

What are the active ingredients and how do they work?

Viscotears contain carbomer (polyacrylic acid) as its active ingredient, which is a type of polymer that works by increasing the break-up time of the Tear Film resulting in its prolonged residence time on the surface of the eye, providing lubrication and relief to dry and sore eyes. It is part of a group of eye drops known as "artificial tears".

How long does it take for the gel to work?

You should notice improvement instantly, but it may take several weeks of treatment for full effect.

Can I share my Viscotears gel with others?

Do not share Viscotears gel with anyone else, as you may have an eye infection that you could pass on.

Can I use Viscotears with other eye drops?

If you need to use more than one kind of eye drops, wait 5 minutes between treatments. Viscotears should always be the last of the eye drops used.

Will using Viscotears affect my ability to drive or operate machinery?

Some people may find that their vision is blurred immediately after using Viscotears. If affected, wait until your vision clears before you drive or use machinery.

Are there any known side effects when using Viscotears liquid gel?

Very common side effects (may affect more than 1 in 10 people): blurred vision

Common side effects (may affect up to 1 in 10 people): eye discomfort, eyelid crusting, eye irritation.

Uncommon side effects (may affect up to 1 in 100 people): eye swelling, eye pain, itchy eye, eye redness, increased tear production.

Patient leaflet

Written by Christian Jakobsson