Pharmacy information

Medino.com is a registered pharmacy

GPhC Registration number: 9011061

Medino Online Ltd 10 Prestons road, Unit C19 Poplar business park E14 9RL London

Telephone Number: 020 7987 56 55

Email: pharmacy@medino.com

Opening hours

Our website is always open, and you can place an order 24 hours per day. However our pharmacy is only open when we have pharmacy staff on site - during our opening hours - and any pharmacy related orders will only be processed during those hours.

Monday - Friday: 9AM - 6PM

Saturday: Closed

Sunday: Closed

If you are unable to find the information you are looking for, and it is not within our opening hours, you can email us on pharmacy@medino.com, and our pharmacist will respond next time the pharmacy is open.

If you need more immediate help visit

NHS's website : http://www.nhs.uk

You will also be able to find details of other local health services available here.

If you need medical help fast but it's not a 999 emergency, use the NHS 111 service. Simply call 111. This service is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Today's Responsible Pharmacist

Giulia Guerrini — Pharmacist GPhC number: 2211512

Superintendent pharmacist

Giulia Guerrini — Pharmacist GPhC number: 2211512

Pharmacy owner

Medino Online Ltd 10 Prestons road, Unit C19 Poplar business park E14 9RL London

Registered in England Company No: 10942132
VAT Registration No: 280678768

Feedback and Complaints

At medino.com, we are dedicated to providing the highest level of service and care. Your feedback is critically important to us, as it allows us to continually improve and prevent problems in the future.

If you would like to leave feedback or make a complaint regarding our pharmacy, please contact us via email pharmacy@medino.com

Alternatively, you can also contact us using phone 020 798 756 55 or via post:

Medino Online Ltd, Unit C19, 10 Prestons road, E14 9RL London.

We will get in touch as quickly as possible, usually within one or two business days.

Any complaints will be treated confidentially.

Getting help with making a complaint

The easiest way to raise a complaint is to contact us directly. If you, for some reason, don't want to raise a concern directly with us at medino.com, you can also contact the GPhC directly, as outlined here https://www.pharmacyregulation.org/raising-concerns

An independent complaints advocacy service is also available to provide advice and support for people who wish to complain about the NHS.

NHS Complaints Advocacy

Tel No: 0300 456 2370 Website: http://www.nhscomplaintsadvocacy.org

Disabled Customers

We try to do all we can to help our disabled customers. We work with accessibility standards to make this website easily accessible so that patients with e.g visual impairments can use the site using a screen reader or other assistive technology. For more information please send us an email at info@medino.com.

Our pharmacy services

As your online pharmacy medino.com offers a wide range of services for you, your family and your community.

Dispensing

Read more about our prescription services here.

You can read more about who is exempt from paying for NHS prescriptions.

Medicine Containers

All medicines are dispensed in child and animal resistant sealed bags. Please remember to keep all medicines out of reach and sight of children. Our pharmacist can advise you on safe storage of medicines.

Emergency supplies

If you need one of your regular prescribed medicines in an emergency, when you are unable to contact your doctor, we may be able to help. This can only be done in genuine emergencies and it may incur a charge. Please contact our pharmacist fore more information.

Unwanted Medicines

Please return all unwanted medicines to the pharmacy where we will dispose of them safely. For more information on how to return your medicines, please visit our page for returns

https://www.medino.com/returns

or contact us by calling us or by emailing pharmacist@medino.com.

Health Advice and Self Care

Our pharmacist is available for advice on all medicines and minor ailments, in private if required. We can also give you advice on how to live a healthy life, for example advice on how to stop smoking, or healthy diets.

We also have information available on our web site and can direct you to other sources for advice and assistance if we cannot help you ourselves.

Patient Medication Records

Our system allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines, and will help us deal with any queries you may have.

We comply with the Data Protection Act (2018), GDPR and the NHS code of practice on confidentiality.

Private prescriptions

We can dispense private prescriptions as prescribed by your doctor. For more information email our pharmacist at pharmacy@medino.com

Delivery

We offer deliveries to your home. For more information about this read our section on shipping https://www.medino.com/shipping

Medicines sales

We keep a wide range of over the counter medicines and related products. Our staff members can help you to select the most appropriate products for your needs.

Holiday healthcare

We can advise on medical requirements for travellers, including anti-malaria medicines.