Frequently Asked Questions

What is medino.com?

We're the UK's new online retailer of healthcare products, skincare products and everyday essential toiletries. Our customers can access more products than they'd find in a typical high street pharmacy and can manage the whole process from the comfort of their own homes. For more information, please click here.

How can you offer free shipping?

We are building a new online health and wellness provider from the ground up. By developing a truly digital solution we cut out the traditional retail supply chain and can build a more cost efficient solution. With the cost we save we can offer free shipping to our customers – which we in any case think should be standard for e-commerce businesses.

How do I contact the Customer Care team?

If you have any queries with regards to a medino.com order or service, the easiest way to contact us is to email us at info@medino.com, or alternately you can speak to our Customer Care team on 020 798 756 55. Our lines are open 9am - 5.30pm, Monday to Friday.

How do you process payments?

Please see information about our payment processing here

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