T’s and C’s

Quick summary

  • We are a London-based digital pharmacy serving all of the UK Mainland.
  • We have a UK pharmacy licence so a number of our pharmacy products are regulated on a national level.
  • Using our site or purchasing any products from us means that you’re protected by the laws of England and Wales.
  • We take care in creating the content on our website but we’re all human, so we can’t guarantee that all information is completely up-to-date and free of mistakes.
  • Buying for resale purposes can be arranged, but you need to contact us directly first – get in touch!
  • To shop with us you must be at least 16 years old.
  • We reserve the right to cancel or modify orders due to shipping limitations.


The materials on this website are directed at consumers who access this website from the United Kingdom. This is because Medino Online Ltd offers some products which are regulated on a national level.

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts.

All agreements (exchange of goods or services) between Medino Online Ltd and our customers will be communicated in English.

Product Information

We have taken every care in the preparation of the content of this website, however, we cannot guarantee that the information will always be completely up-to-date and free of mistakes.

Sometimes colours and product packaging can differ from what is displayed on our product page. If you see any major discrepancies please get in touch to info@medino.com.

To the extent permitted by applicable law, Medino Online Ltd upholds the accuracy of the information contained on this website as much as possible but will accept no liability for any loss or damage arising as a result of any inaccuracies. Medino Online Ltd are not liable for any loss or damage, which may arise from the use of any of the information contained on this website.


By purchasing from medino you confirm that you are at least 16 years old.

Certain hyperlinks in this site may lead to other websites, which are not under the control of Medino Online Ltd. When you click any of these you will leave the medino.com website and Medino Online Ltd has no control over and will accept no responsibility or liability for the material on any external website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Medino Online Ltd, or any of their employees or agents.

These terms and conditions shall be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Medino Online Ltd reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Medino Online Ltd for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Medino Online Ltd or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Medino Online Ltd's prior written consent is strictly prohibited.

Acceptance of orders

Working with industry-leading secure payment processors, we validate your order and the payment details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an email to the address you provide in your registration form.

You will receive an order confirmation immediately upon payment, this is our acceptance of your order and it brings into existence a legally binding agreement between us.

Medino Online Ltd reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. In the rare event that a product unexpectedly goes out of stock at the time of dispatch, we will refund you for any out of stock items. If any other items are able to be sent out we will send these as soon as possible, in order to avoid any delays.

Bulk buying

The medino.com website is available for end-customers only. We apply limits to some of our products to protect stock availability so that as many of our customers as possible are able to buy our products.

Business to business resale

If you would like to buy from us for resale, we can arrange this for you with an agreement in place. You'll need to contact us directly first so that we can discuss terms. We reserve the right to reject or cancel your order if we believe you are ordering our products for resale purposes without an agreement in place. Please note that regulated lines aren't available for resale due to restrictions.

Get in touch with us and let us know what you'd like to purchase for resale, and we can advise you on whether it's possible to proceed with an agreement.

Shipping Limitations

We reserve the right to cancel your order, or part of your order, or change your courier option, due to postage restrictions imposed on us by Royal Mail or other delivery services used.

Price information

Medino Online Ltd has taken great care to ensure prices are accurate. Prices may change over time and will be updated immediately on our site. If any errors are made in pricing we will work to quickly rectify this, any orders made on products with pricing errors may be cancelled and refunded.

Trading name and address

medino is a trading name of Medino Online Ltd. Registered Office, London E14 9RL. Registered England 10942132, VAT number 280678768.

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