Keeping your data private at medino

In essence

In essence we will process your personal data in order to deliver the products to you and provide you with the best possible service. Data that we no longer require and are not legally required to keep will not be kept.

We will only share your data with 3rd parties when:

  • We have to in order to provide our service. For example, couriers who need your address in order to deliver your packages.
  • We have to for compliance reasons. For example, to legally dispense your NHS prescriptions

That is it.

If we share your information with other parties than what we listed we will do this completely anonymised. This means that your name, address contact details or other sensitive data will be manipulated so it cannot be traced to a specific person before we share the data. We feel this is the fairest way to do it. No dodgy company will ever receive your name and you can stay assured we will keep all your information safe.

If you don’t want any such anonymised data to be collected, you can turn on the Do Not Track setting in your browser. This disables all non-essential data collection - we still have to keep track of your basket etc. You currently have the Do Not Track setting turned off.

We also avoid irrelevant marketing messages as that simply is not us.

We do comply with all regulations for data protection and if you want to know exactly how we do this, keep reading to view our privacy notice in its entirety. Website Privacy Notice

This privacy notice is for this website; and served by

Medino Online Ltd Unit 5 Union Park, Ouzel Industrial Estate Grovebury Road LU7 4UX Leighton Buzzard
and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. Additionally it will explain the use of cookies and how you control the use of these. Our contact information is provided if you have any questions.

The Data Protection Act 2018 & GDPR

We and this website complies to the GDPR (General Data Protection Regulation) which came into effect from May 2018. We also comply to the data protection act (DPA) 2018, which also came into effect in May 2018 and complements the GDPR and applies it as national law in the UK.

Use of Cookies

This website uses cookies to better the users experience.

What are cookies?

When you visit any website, it may store information in your browser in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as expected. Usually this information is not used to identify you directly, but to give you a more personalised web experience. We You can choose to set the "do not track" setting in your browser to have us not store information on your sessions with us, but because some cookies are vital to the functionality of the site those will still be stored in your browser.

Targeting cookies

This type of cookies may be set by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant products and adverts both on our site and on others.
They do not store directly personal information, but are based on uniquely identifying your browser and internet device.
By setting the "do not track" feature in your browser, these cookies wil not be stored through our site and you will receive less targeted advertising.

Contact & Communication With us

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely only until such a time it is no longer required or has no use.

Make sure to verify authenticity of any communication from us. Any written communication from us would always use a email address, and please note that we would never ask for your password in any communication with you.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform users about products, services and news we publish. Users can subscribe through an online automated process where they have given their explicit permission. Users' personal details are collected and stored securely with us.

Users can unsubscribe at any time through an automated online service using the link in the emails sent out, or if not available, Users can email our customer support and we will manually remove them from the list.

External Website Links & Third Parties

Although we only look to include qualitative, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Our service providers

Sometimes we use other organisations (service providers) to help us provide our services and improve them, including: delivering your orders and providing emails so you can track the progress of your order; sending letters and marketing. Where we need to share some information with our service providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with are not allowed to use it to try to sell their own services to you.

When using our website we may collect information about you as you are using our website, such as information about your browser, which areas of our website you visit and what links you click on. After making this information completely anonymous, we may use the information we collect about you to create statistics which we then share with others including ad networks, search engines and providers of analysis services. All the information we collect about you is securely stored by us or by our service providers on our behalf.

Your rights to control the data

You can ask us in writing for a copy of the personal information we hold about you. We must respond to your request within 20 days. Please contact us through email on After an authentication process we will send a digital copy from our records. In accordance with GDPR you can also ask us to erase the data or restrict processing. For full list of rights, see link below.

Social Media Policy & Usage

While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

Our Data Protection Officer is Christian Jakobsson

Pharmacy specific privacy notices

Patient information leaflet

Pharmacy fair processing notice

Resources & Further Information

January 2019 Edited by: Medino Online Ltd

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