How to Shop

We are bringing the modern pharmacy online and we’ve made sure our site is intuitive and easily navigated. Please have a read of the instructions below and if you have further questions, get in touch – we’re more than happy to help.

Finding your items

When you land on the medino homepage the easiest way to quickly find what you are looking for is to search in the search box. You can, for example, type the product name, symptoms, conditions, ingredients etc. Then hit the search button to see if our range covers your needs.

If you would rather browse through products of a specific category, click on the menu button to the left if you are browsing on your phone, or navigate product categories via the menu on the left-hand side. Use the filters to narrow down your search or to list according to price or relevance.

Once you find a product you wish to purchase you click on “add to basket”, and it will be added to your shopping basket. By clicking the shopping basket icon in the upper right-hand corner you can quickly get an overview of the products in your basket.

Checking out

Once you have added the products you wish to purchase, go to the shopping basket by clicking the icon in the upper right corner. On the basket page, you can edit the quantity and modify your order. Once happy, proceed to checkout.

Pharmacy products

Some products in our range are pharmacy products, indicated by a green cross on the image or on the product page. In order to purchase these products, you will need to answer a few questions about the person who is intended to use the products. We do this to make sure the products are right for you, and to help guarantee patient safety.

In the checkout, you will need to provide your delivery address as well as an email address for correspondence with us regarding your order. You will also get to choose among a few different delivery options. Once this is submitted you will be sent to a secure payment page – Our payment service is powered by Stripe who are market-leading in providing safe payments across the internet.

Once the payment is processed we will send a confirmation email to confirm that the order has been received. You will also be presented with the option to register a user account to make the shopping experience even more convenient next time you shop.

Orders placed before 3pm on weekdays are sent out the same day, and we confirm the dispatch via email as well.

Happy shopping! /Team medino

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