How to Shop

We are bringing the modern pharmacy online and it is of the highest importance to us that the site is intuitive and easily navigated. Please carefully read the instructions below and if you have further questions, please get in touch with us – We would happily assist you in making your shopping more convenient!

Finding your items

When you land on the medino homepage the easiest way to quickly find what you are looking for is to search in the search box. You can, for example, type the product name, symptoms, conditions, ingredients etc. Then hit the search button to see if our range covers your needs.

If you would rather browse through products of a specific category, click on the menu button to the left if you are browsing on your phone, or navigate product categories via the menu on the left-hand side. Use the filters to narrow down your search or to list according to price or relevance.

Once you find a product you wish to purchase you click on “add to basket” and it will be added to your shopping basket. By clicking the shopping basket icon in the upper right-hand corner you can quickly get an overview of the products in your basket.

Checking out

Once you have added the products you wish to purchase, go to the shopping basket by clicking the icon on the upper right. In order to check out, your basket should have a minimum value of £10. You can find out more about why we have implemented the minimum order value here. In the basket page, you can edit the quantity and modify your order. Once happy, proceed to checkout.

Pharmacy products

Some products in our range are pharmacy products and have a green cross on the product images. In order to purchase these products, we ask a few questions about the person who is intended to use the products. We do this for patient safety reasons.

In the checkout, you will need to provide your delivery address as well as an email address for correspondence with us regarding your order. You will also get to choose among a few different delivery options. Once this is submitted you will be sent to our secure payment site – Our payment service is powered by Worldpay who are market-leading in providing safe payments across the internet.

Once the payment is processed we will send a confirmation email to confirm that the order has been received. You will also be presented with the option to register a user account to make the shopping experience even more convenient next time you shop.

Orders placed before 5pm on weekdays are sent out the same day and we confirm the dispatch via email as well.

Happy shopping!

/ Team medino

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