Fridge Item Deliveries
All refrigerated medications are dispatched in temperature-controlled packaging (2°C–8°C), designed to prevent temperature spikes for several days.
To ensure successful temperature-controlled delivery, these parcels are always sent with Royal Mail Tracked 24.
To help ensure that the delivery is successful, please follow our quick fridge item delivery checklist:
Fridge item delivery checklist
- Ensure your delivery address is correct before dispatch.
- Until your order is shipped you can change your delivery address on the order page. Once shipped, it cannot be changed.
- Do not use a collection point or a business address that might not be open at the time of delivery.
- If you cannot be home on the expected delivery date, make sure you provide a safe place during checkout.
- To add or change a safe place (before dispatch), contact info@medino.com.
- Please always accept the delivery, even if it looks damaged or is delayed. Read more about this in the damages section.
Please note that we cannot guarantee refunds or replacements for:
- Orders misdelivered or returned due to incorrect or incomplete addresses
- Parcels that cannot be delivered or is returned due to access issues
- If a parcel is refused on delivery. The return route may compromise the temperature-controlled delivery of an otherwise ok-to-use product.
So please make sure to carefully check and consider where you are sending your order.
In case of damages or delays
In the unlikely event of issues with your delivery, you can always contact us at info@medino.com with your order number. We will do our best to resolve your issue as soon as possible.
Please always accept the delivery, even if it looks damaged or is delayed. Once received, get in touch with us. We will advise on next steps and can arrange a refund or replacement.
If a parcels is refused we must first wait for it to be returned to us for inspection. This is why an accepted delivery is quicker for us to deal with, and quicker for you to get any potential refund or re-send.
If your tracking shows 'delivered' but you cannot locate the parcel - Please make sure to check around your property, with any other residents at the address and with your neighbours first. Also double check that your delivery address is correct.
If your parcel is delayed by over 48 hours, this is not expected. Please contact us with your order number.